Shipping and Returns

SHIPPING: All orders will be shipped via USPS within 5 business days of the date of purchase. {Please note} once an order is received we are unable to make changes to the order or the shipping address and will not be held responsible for items shipped to an incorrect address.

 

WRONG SIZE? Please place a new order for the correct size of the exact same item and send the incorrect size back for a refund. Please make a note on your packing slip with the new order number. You will be responsible for the cost of shipping the original product back, plus the additional shipping charge of sending the new size to you.

 

RETURNS: Returned are accepted for all unworn, unwashed goods and may be returned for full credit of purchase {excluding the cost of shipping to and from the recipient} if product is received within 15 days of the date the order was placed.

 

DEFECTIVE MERCHANDISE: If you believe that you have received defective merchandise, you must contact Define Fettle within 24 hours of receipt, as we are unable to make exceptions for customers with the product in their possession for greater amounts of time. Please email britany@definefettle.com immediately and note that shipping will not be refunded.